Pigging Out is committed to providing our customers with the very best customer service. Pigging Out complies fully with the Consumer Contracts Regulations 2013 legislation.
We dispatch orders via our couriers 3 days a week. Monday, Wednesday, and Friday. If you place your order before 2 pm on one of the aforementioned days your package will usually be shipped the same day. Any orders received after 2 pm will be shipped on the following allocated shipping day. If you need your order urgently for an event or occasion, please contact us as soon as the order is placed ([email protected]).
Pigging Out offers standard delivery through Royal Mail & DPD (a 2 working day delivery service).
Delivery costs will be priced depending on weight (you can see the weight of your order when you view the contents of your shopping cart) and should be delivered within 2 working days from dispatch.
Mainland UK excluding Highlands & Islands
‘Mainland UK excluding Highlands & Islands’ here is defined as all of mainland England (including Isle of Wight) and Wales (including Anglesea) and parts of Scotland.
‘Mainland UK excluding Highlands & Islands’ does not include the Scottish counties: Argyll & Bute, Highlands, Moray, North Ayreshire, Orkney Islands, Shetland Islands and the Western Isles. Also excluded are Northern Ireland, Isle of Man, Isles of Scilly and the Channel Islands. In addition to the above Regions/Counties.
Pigging Out currently ship goods to the following countries/shipping zones:
A signature will be required on delivery of your goods. If there is no-one available to sign for your goods, a card will usually be left advising you of what action to take. Alternatively, you can use your courier’s tracking link provided in your dispatch e-mail. This usually involves either arranging a redelivery on the next available date, or collecting the item from your courier’s local depot. In the exception where a card cannot be left e.g. blocks of flats, then we can trace the parcel and determine where it has been left. If an order is returned as a result of a customer not collecting it from their local sorting office, then that customer will be charged the normal shipping fee for us to re-dispatch the order.
If an order is returned to us as a result of a customer not being available to receive their parcel on the delivery date or subsequently not making arrangements to have their parcel redelivered or collected and it exceeds the courier’s retention period, the customer will be liable for the initial cost of delivery including any fees charged to us by the courier for the return of the parcel. In this scenario, once your order has been delivered back to us, we will get in contact with you to offer either a refund of your order, minus the initial cost of delivery and any return to sender fees incurred, or re-dispatch your order at the cost of the delivery charge plus any return to sender fees incurred.
Heat damage to orders
While exposure to high temperatures affects all food products to some degree, most candy is relatively stable. Still, some types of candy can melt, including chocolate, caramels, marshmallows, and gelatin-based gummies. We can’t guarantee heat-sensitive candies will arrive in perfect shape—we wish we could control the weather!—but this is not often a problem in rainy UK! The vast majority of orders are unaffected by heat but it may be recommended to avoid placing orders during the hotter times of the year. Although we can guarantee that the products will not leave our warehouse melted, we cannot guarantee that a hot delivery van, sorting office or a hot bask on your doorstep will not result in a melted order. We do not consider these items to be damaged or defective, and the returns policy, as detailed in the Terms & Conditions (located on every page on our website) does not apply to them.
To contact us regarding a product refund or replacement, please send an email to [email protected]